Responsible Gambling | tombolacasinouk.co.uk
Responsible gambling and tombolacasinouk.co.uk
The account controls described below belong to Tombola's gambling service, operated by tombola (International) Plc. tombolacasinouk.co.uk cannot apply limits, close a gambling account or arrange an exclusion.
Gambling can result in financial loss. Tombola accounts are restricted to people aged 18 or older. For help with gambling concerns, Tombola's published support information lists the National Gambling Helpline on 0808 8020 133, free to call at any hour, every day.
Controlling deposits and stakes
Open the safeplay section within your Tombola account to find the operator's controls. Deposit limits and net deposit limits measure different things; a withdrawal does not reset both.
| Control | How Tombola describes it |
|---|---|
| Deposit Limit | Counts every deposit during a daily, weekly or monthly period. Withdrawals do not reduce that total. Reaching the cap prevents further deposits until the period resets. |
| Net Deposit Limit | Counts deposits minus withdrawals over the chosen daily, weekly or monthly period. A deposit that would exceed the net cap is blocked. |
| Stake Limits | Sets a ceiling for an individual game stake across the relevant arcade and bingo/casino games. Applying a limit takes effect immediately. |
For both deposit controls, reductions apply immediately. An increase requires a 24-hour wait, followed by logging in and confirming it. Where several deposit limits apply, the first one reached restricts further deposits. Tombola advises setting the net cap below the total deposit cap so that both controls can serve their intended purpose.
Raising or removing a stake limit also requires a 24-hour wait before confirmation. A locked stake limit can still be reduced, but cannot be increased before its lock expires.
Time reminders and a break from play
Tombola's Time Keeper offers reminders at one, two or three hours. The notification lets you inspect your transaction history, leave the game or carry on playing. It is a reminder rather than an automatic end to the session, and its setting can be changed or switched off.
For a break that blocks account access, Tombola offers Cooling Off for between 24 hours and five months. It immediately freezes access to both Tombola and Tombola Arcade. The selected period must finish before access can resume; it cannot be shortened, including when selected accidentally. Use safeplay's Cooling Off option to apply it.
Self-exclusion and returning afterwards
Tombola's Self Exclusion tool blocks access for a longer break. Check the available periods with the operator before confirming. An exclusion may be extended, but Tombola does not allow it to end early. Permanent exclusion prevents a return and the creation of another account.
The end of a fixed exclusion does not automatically reopen the account. Tombola requires a conversation with its safeplay team before a return, and a net deposit limit forms part of that process. Ask that team to explain the applicable return conditions.
Tombola says its exclusions also extend to Paddy Power Online, Betfair, Sky Betting & Gaming and PokerStars. An exclusion started with one of those brands extends to Tombola when the player selects the “All products and family brand” option.
Account details should match across those services and, where relevant, GamStop. Tombola recommends arranging exclusion with each brand directly, or asking each support team to apply it, for certainty. Reopening a Tombola account after an exclusion does not reopen accounts with those other brands.
Support beyond the operator
Tombola's support material points to the following services:
- GamCare and the National Gambling Helpline: support for concerns about your own gambling or someone else's. The listed helpline is 0808 8020 133, with round-the-clock telephone and live chat support.
- GamStop: a free exclusion service covering participating online gambling operators licensed in Great Britain. Once registered, the chosen minimum exclusion period must run before removal is possible.
For help applying Tombola's controls, contact its safeplay team through the operator's account or help area. tombolacasinouk.co.uk does not provide gambling counselling or process requests sent to those services.
Keeping children away from gambling
Tombola checks age electronically at registration and may request age documents later. Its guidance for households sharing devices includes:
- Sign out of gambling accounts after use.
- Keep login credentials and payment information inaccessible to children.
- Use blocking software to restrict gambling content on shared devices.
- Discuss the risks of gambling and the age restriction with children.
Questions about this page
For information about contacting tombolacasinouk.co.uk, read Contacts. [email protected] is a development placeholder, not Tombola's support address or a gambling helpline. Do not send account credentials or identity documents to that address.